Package Protection
Peace of Mind, Delivered
Kado Ki Protection keeps your order safe until it reaches your hands. Add it at checkout for extra peace of mind and fast help if your package goes missing.
What Is Kado Ki Protection?
Kado Ki Protection is a small add-on that protects your order from loss or theft after it ships. If your package shows as delivered but never arrives, or if it is lost in transit, we will send a free replacement. It is our way of making sure every gift truly reaches the person it was meant for.
Why It Matters
Once a package leaves our hands, it travels through carriers we cannot control. Most deliveries arrive safely, but sometimes things happen along the way. Kado Ki Protection gives you peace of mind and fast solutions without long claims or waiting for carrier investigations. We stay by your side until your gift arrives.
What’s Covered
✅ Packages marked as Delivered that never arrived
✅ Orders lost in transit with no tracking movement
✅ Packages lost or misrouted by the carrier during shipping
What’s Not Covered
🚫 Incorrect shipping addresses provided by the buyer
🚫 Packages stolen after confirmed delivery without Kado Ki Protection
🚫 Items damaged after delivery
🚫 Packages returned to sender because of address errors or refusal
See full details in our Refunds & Exchanges Policy.
How to File a Claim
If your order is missing, email komand@kadokipale.com within 15 days of the delivery date shown in tracking.
Include:
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Your order number
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Tracking information
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A short note describing what happened (for example, “tracking shows delivered, but not received”).
We will verify your claim and send a replacement quickly. No long forms or complicated steps.
Cost and How to Add It
Kado Ki Protection costs a small flat fee based on your order total. You can add or remove it before completing checkout. The option appears automatically in your cart for convenience.
How It Works with the 60-Day Happiness Guarantee
The 60-Day Happiness Guarantee covers quality, damage, and errors.
Kado Ki Protection covers loss or theft during shipping.
Together, they protect your gift from our hands to yours.
Our Promise
We want you to feel safe every step of the way. Add Kado Ki Protection at checkout and relax, knowing that your joy is protected from start to finish.
Kado Ki Pale
The Gift That Speaks